In compliance with the government's decision placing the entire Luzon under an enhanced community quarantine and to ensure the safety of everyone against COVID-19, we have decided to pause all shipping operations starting March 17, 2020 until further notice. Thank you for understanding and stay safe!

FAQ

About the Brand:

Tesseract Manila is a local handmade jewelry brand based in Manila, Philippines. All products are handmade, and designed by Anna Cassandra Terrenal. Read more about our brand story here.

About our products:

1. Do you customize designs?
Yes we do! Most of our products are customizable. However, for designs not available on the website, email us at tesseractmanila@gmail.com or message us through our socials.

2. Do you accept bulk orders?
Yes we do. Kindly message us to get a quote.

3. Are your pieces Hypoallergenic?
Most of our products are hypoallergenic unless specified.

4. Do your products tarnish? (Know the terms!)

  • Stainless: 14k - 18k Stainless Gold/Silver doesn't tarnish. This is perfect for everyday use!
  • Gold Filled: 14k - 18k Gold Filled jewelry won't tarnish, it will last for months-years with proper care. This is perfect for everyday use!
  • Gold Plated: It fades into vintage gold depending on the acidity level of a person, it can tarnish over time. The gold plated color will last for a few months with proper care.
  • Gold Coated: Tarnishes faster than gold plated jewelry. Not advised for everyday use or if you're highly acidic.

5. Do your wire wrapped products tarnish?

  • Gold Coated Copper Wire: It slowly fades into vintage gold, but depending on the persons acidity, it can fade faster.
  • Anodized Aluminum Wire: Available in gold/silver finish, this type of wire does not tarnish or fade, however, it is prone to tiny minor scratches from production.

6. Are the materials genuine? (ex. Pearls, Crystals, Chips):

  • Yes! All our materials are genuinely sourced from local, and international suppliers. We handpick all our raw materials ourselves to ensure that everything we sell is genuine and unique!

How do I order?  

1. Browse through our catalog

2. Add to cart

3. Fill out the check out form with your complete and correct details.

4. Pay for your orders. Once payment is received, your orders will be delivered asap.

How do I pay for these lovely items?

You can pay through our various payment channels below:

Once paid, send us a photo of the deposit slip/receipts as proof of payment through our socials, viber or email. No payment, no shipping

Please settle payments within 2-3 working days.

DELIVERY / SHIPPING:

1. Do you do meet-ups?
Not at the moment

2. Do you ship internationally?
Yes we do! Email us for our international rates. 

3. Are prices inclusive of shipping fee?
Sadly no. The buyer has to shoulder an additional price for the shipping fee. Don’t worry, we make sure everything arrives at your doorstep!

Check out our updated shipping rates as of December 2019

  • International Shipping (Rates will be emailed upon request)

DO YOU ACCEPT RETURN & EXCHANGE?

  • Sorry, but returns are not accepted. However, if there has been an error in the delivery of items (i.e not the same item as in the photo that you ordered), we will accept with valid photos of the item delivered and a screenshot of the item ordered for proof.
  • We also don’t exchange items for other colors/styles/other items with equal value. We also don’t exchange items that have been damaged by the courier during delivery. We always make sure that items are in 100% mint condition before delivery.

OTHER INQUIRIES:

  • Have something new for us? Let’s talk about it!
    Email us at: tesseractmanila@gmail.com