FAQ

BRAND 101:

Tesseract Manila is a local jewelry brand based in Manila, Philippines
All products are handmade, and designed by Anna Cassandra Terrenal.

(Read more about us: HERE)

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PRODUCTS:

Do you accept customize designs? 

  • Yes we do!  Most of our designs are customizable, especially wire wrapped designs, and brass jewelry. For other designs, shoot us an email!

Do you accept bulk orders?

  • Yes we do, let’s talk about it through email! Email us with the subject “BULK ORDER INQUIRY” to tesseractmanila@gmail.com

Are your pieces Hypoallergenic? 

  • Yes!

Do your chains tarnish? 

  • Gold Coated/Silver Coated Brass Chains: It fades into vintage gold, but depending on the acidity level of a person, it can tarnish. Gold coated color will last for months with proper care
  •  High Quality Gold Chain: It will never tarnish. Perfect for everyday use!

Do your wire wrapped design tarnish?

  • Gold Coated Copper Wire: It eventually fades into vintage gold. It can last its gold color with proper care depending on the acidity of a person.
  •  Aluminum Wire: Does not tarnish or fades.

Are the materials genuine? (ex. Pearls, Crystals, Chips):

  • Yes! All our materials are genuinely sourced from local, and international suppliers. We handpick all the raw materials ourselves to insure that everything we sell is genuine (and unique!)

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ORDERING:

How do I order?  

  • Browse through our lovely catalog, click add to cart, and check out.


If our order is not available, you can also place an order through SMS: +63 995 0729 459
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PAYMENT:

How do I pay for these lovely items?

  •  Payments can be made through: Security Bank, BDO, BPI, PayMaya, and PayPal

Once paid, send us a photo through Viber or Email of your deposit slips/receipts as proof. No payment, no shipping!

Until when can I pay? 

  • Please settle payments within 2-3 working days.

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DELIVERY / SHIPPING:

Do you do meet-ups? Not at the moment

Do you ship internationally? 

  • Yes we do! Email us for our international rates. 

Are prices inclusive of shipping fee? 

  • Sadly no. The buyer has to shoulder an additional price for the shipping fee. (Don’t worry, we make sure everything arrives at your doorstep!)


Check out our updated shipping rates as of March 2019.

  • Metro Manila: Php 100
  • Provincial: Php 140
  • International Shipping (Rates will be emailed upon request)

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DO YOU ACCEPT RETURN & EXCHANGE?

  • Sorry, but returns are not accepted. However, if there has been an error in the delivery of items (i.e not the same item as in the photo that you ordered), we will accept with valid photos of the item delivered and a screenshot of the item ordered for proof.
  • We also don’t exchange items for other colors/styles/other items with equal value. We also don’t exchange items that have been damaged by the courier during delivery. We always make sure that items are in 100% mint condition before delivery.

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SPONSORSHIPS, COLLABORATIONS & OTHER INQUIRIES

  • Have something new for us? Send us an email and let’s talk about it! Email us at: tesseractmanila@gmail.com
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